TUTTOFASHION

Katia Knitted Sweater

€79 €100

The Sofia Knitted Sweater is a vintage pullover top, featuring a square collar, long sleeves, those cut out details gives you a perfect fit. 
Elegant & perfect for the coming season. 

SIZE INFO: Item runs true to size. If you need more help with sizing, please refer to our size guide page or email us at Sales@tuttofashion.com.

CARE INSTRUCTIONS: Don't Bleach, Don't dry clean, Don't iron, for a better washing results use hand wash in water temperature 30°, Polyester/Cotton mix.

THANK YOU for visiting our shop! We hope to offer you an amazing experience with unique, statement designs, highest quality, fast shipping and delightful customer service!

How do I return items from my order? 

IMPORTANT: returns are refunded via store credit in the form of a Tutto Fashion E-Gift Card. Tutto Fashion does not issue store credit for the original shipping charges.

With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Address For Returns:

Please don't ship the products to the address written in the label when you received the parcel, please contact our Customer Care team via the Online Request Form. or via email to sales@tuttofashion.com, Once we receive your request, we will be in contact with you within 24 hours.

 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a Tutto Fashion E-Discount Card Code.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

 

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

 

Store Exchanges

Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.  

 

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue. 

 

Helpful Hint: Tutto Fashion is not responsible for returns until they reach our Distribution. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Tutto Fashion will not issue store credit for your returns.

Orders placed from 1 February to 28 February: Due to the relocation of our logistic center all orders placed from 1 february until 28 february will be shipped starting from 1 march, we apologise for any inconvenience caused, for info about your order please email us to sales@tuttofashion.com.

 

How we process orders

Regarding potential delivery delay due to the impact of COVID -19.

– All international packages orders will be processed within 48-72 Hours Orders placed after 12pm , on weekends or public holidays will be attempted to be processed the following business day but we cannot guarantee. You will receive a shipping confirmation email as soon as it has been dispatched. – You can not change or cancel your order once it is fulfilled. 

We will constantly provide you with updates about your order via e-mail. Your tracking number will be made available by our shipping department according to our daily system updates. Please keep in mind that tracking information may not be updated for up to 48 hours after your order leaves our location.

 

SHIPPING RATES:

TUTTOFASHION LLC offers worldwide shipping from China by partnering with both express and the local post in your country to complete deliveries.
Option Est. Delivery
Rates
STANDARD
15 - 30
business days
Refer to checkout
EXPRESS

7-13 business days

Refer to checkout

 

Possible delays: we do our best to ensure the timely delivery of all orders. When selecting our standard option, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

 

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

 

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.

IF you have trouble tracking your parcel, please refer to the following website: https://www.17track.net/en  

 

Attention

For international orders, please be sure to enter a valid phone number and email at check out. Without a phone number,  International express shipping will not be able to make a delivery.

If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted.

All orders, must allow for 24 hours for processing the order request for pick up. No exceptions. 

We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplace or lost package by shipping carrier.

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